Experience Intelligence

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XI brings every signal into one place, turns it into analysis, reports and strategies.

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Experience IntelligenceXI
Why did NPS drop in DACH last quarter?
XI
▌
-11 ptsNPS, DACH, Q2
63%of detractors cite delivery comms
4.6product quality, same cohort
Pulse_Q2.csv
Zendesk
Trustpilot
Why did NPS drop in DACH last quarter?
What should we fix first?
Which accounts are about to churn?
⠋

Ask. Understand. Act.

From question to decision in a conversation.

Which accounts are most at risk this quarter?

01 - Ask

Ask in plain language

Ask the question you need answered, or build the survey to get it. XI handles the rest.

02 - Understand

Reads every signal

Surveys, tickets, reviews and calls read
together, in full context.

Which accounts are at most risk this quarter?

The risk sits in three DACH accounts.

NPS by Region

Ticket volume by week

03 - Act

Know what to do next

The answer, what to do first, and the evidence behind it. Prioritized by impact.

Used by:
Marketing
Customer Experience
Product
HR / People

Close the NPS loop

Brand tracking

Churn signals

Product research

Employee pulse

Voice of customer

⠋

Sources

XI reads the channels you already use.

You choose who to ask. Send surveys by email, link or from your Shopify thank-you page. XI reads every response as it comes in. No spreadsheet cleanup.

Nothing to migrate

Works with your data where it already lives. No new system of record.

Every answer is traceable

Click any citation to see the original response behind it.

Hosted in the EU

EU infrastructure, GDPR by architecture. Your data is never used to train models.

⠋

Solutions

Built for every team.

CX manager

Marketing manager

HR / people manager

CX manager

See what's driving churn, who it affects, and what to do next.

Book a call

  • “What changed since the last survey?”

  • “Which issues should we fix first?”

  • “Which detractors need follow-up, and why?”

What you get

Answers in minutes, not hours.

The biggest churn drivers, ranked by impact. Customer verbatims, affected accounts and what to do next.

⠋

The loop

One intelligence that learns your language with every answer.

XI learns how your business talks: your product names, segment definitions, internal shorthand and the language your customers use. Your questions and decisions make it sharper over time.

Your vocabulary

Product names, segment labels and internal shorthand. Learned from your questions and answers, never guessed.

Your definitions

“Churn risk” means what your team means by it. Define it once and XI uses it consistently.

Your judgment

Keep, dismiss or reword an answer. Your feedback shapes what XI prioritizes next.

Your workspace only

What XI learns about your business stays in your workspace. Your data never trains a shared model.

⠋

Ask. Understand. Act.

From question to decision in a conversation.

Which accounts are most at risk this quarter?

01 - Ask

Ask in plain language

Ask the question you need answered, or build the survey to get it. XI handles the rest.

02 - Understand

Reads every signal

Surveys, tickets, reviews and calls read
together, in full context.

Which accounts are at most risk this quarter?

The risk sits in three DACH accounts.

NPS by Region

Ticket volume by week

03 - Act

Know what to do next

The answer, what to do first, and the evidence behind it. Prioritized by impact.

Used by:
Marketing
Customer Experience
Product
HR / People

Close the NPS loop

Brand tracking

Churn signals

Product research

Employee pulse

Voice of customer

⠋

Sources

XI reads the channels you already use.

You choose who to ask. Send surveys by email, link or from your Shopify thank-you page. XI reads every response as it comes in. No spreadsheet cleanup.

Nothing to migrate

Works with your data where it already lives. No new system of record.

Every answer is traceable

Click any citation to see the original response behind it.

Hosted in the EU

EU infrastructure, GDPR by architecture. Your data is never used to train models.

⠋

Solutions

Built for every team.

CX manager

Marketing manager

HR / people manager

CX manager

See what's driving churn, who it affects, and what to do next.

Book a call

  • “What changed since the last survey?”

  • “Which issues should we fix first?”

  • “Which detractors need follow-up, and why?”

What you get

Answers in minutes, not hours.

The biggest churn drivers, ranked by impact. Customer verbatims, affected accounts and what to do next.

⠋

The loop

One intelligence that learns your language with every answer.

XI learns how your business talks: your product names, segment definitions, internal shorthand and the language your customers use. Your questions and decisions make it sharper over time.

Your vocabulary

Product names, segment labels and internal shorthand. Learned from your questions and answers, never guessed.

Your definitions

“Churn risk” means what your team means by it. Define it once and XI uses it consistently.

Your judgment

Keep, dismiss or reword an answer. Your feedback shapes what XI prioritizes next.

Your workspace only

What XI learns about your business stays in your workspace. Your data never trains a shared model.

Ask your data.
Get the answer.

Bring a real business question. Get the answer you need to move forward.

Book a call

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